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PROCESS INTELLIGENCE

Process Intelligence in Practice

Use event data to understand real work, find friction and test responsible improvements.

Lessons
3
Duration
28 minutes
Level
Foundation
Cost
£149 one-off

What you will be able to do

  • Read cases, activities and variants
  • Separate waiting time from working time
  • Assess improvement and automation opportunities responsibly

Course pathway

Prerequisite: No process-mining experience required.

Lesson 1 of 3

From events to a process map

Course progress0%

Learning objective

Recognise the minimum evidence needed for process analysis.

Follow the work as it happened

An event log normally needs a case identifier, an activity and a timestamp. Useful context such as team, channel, cost and outcome makes analysis richer, but data quality and lawful use must be assessed before drawing conclusions.

  • Case ID connects one journey
  • Activity names the recorded step
  • Timestamp orders the work
  • Context helps explain variation
LEARNING SUPPORT

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