Data Protection Complaints Policy

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This policy is effective from 19th June 2026. Lastupdated 19th June 2026.
Thispolicy is reviewed annually or sooner if there are changes to relevantlegislation, ICO guidance, or AGS business operations.

The term ‘AUTOMATED GOVERNANCE SYSTEMS LTD’ or 'AGS’ or 'us' or 'we' refers to the owner of the website whose registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ UNITED KINGDOM. AUTOMATED GOVERNANCE SYSTEMS LTD’s registration number is 16076383 in England and Wales. The term 'you' refers to the user or viewer of our website.

At Automated Governance Systems (AGS), we believe that great governance starts with trust, and trust starts with transparency. If you feel that we haven't handled your personal data in the right way, we want to hear from you. We're committed to resolving your concerns quickly, fairly,and respectfully.
This policy explains how we handle data protection complaints, what you can expect from us, and what options are available toyou if you're not satisfied with our response.
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We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What Is a Data Protection Complaint?

A data protection complaint is any concern you raise aboutthe way AGS collects, uses, stores, shares, or otherwise processes yourpersonal data.

This could include situations where you believe:

Your personal data has been used without your knowledge or consent.
Your data has been shared with someone it shouldn't have been.
We've held inaccurate information about you.
Your request to access, correct, or delete your data hasn't been handled properly.
Your data has been lost, stolen, or exposed without proper notification.

Our Commitment to You

We promise to:

Acknowledge your complaint promptly.
Investigate your concern thoroughly and fairly.
Respond clearly and in plain language.
Act on any findings where we've fallen short.
Learn from complaints to continuously improve our data practices.

How to Make a Data Protection Complaint

Step 1: Contact Us Directly

The first step is to get in touch with us. We'd always encourage you to come to us first, we genuinely want to make things right.
You can reach our Data Protection Officer via:
‍Email: enquiry@automatedgovernancesystems.com subject title “Data Protection Complaint”.
Website: https://www.automatedgovernancesystems.com/
‍Written correspondence: 71-75 Shelton Street, Covent Garden, London,United Kingdom, WC2H 9JQ

Please include the following in your complaint:

Your full name and contact details.
A clear description of your concern.
Any relevant dates, reference numbers, or documents.
What you would like us to do to resolve thematter.

Step 2: We Acknowledge Your Complaint

Once we receive your complaint, we will:

Send you a written acknowledgement within 5working days.
Provide you with a reference number foryour complaint.
Let you know who is handling your caseand their contact details.

Step 3: We Investigate

We take all complaints seriously. Our Data Protection Officerwill:

Review all relevant data and processing activities.
Consult with the appropriate internal teams.
Assess your complaint against our obligationsunder UK GDPR and the Data Protection Act 2018.

Step 4: We Respond

We aim to provide a full written response within 30 days of receiving your complaint.
In more complex cases, we may need up to 3months, but we will always keep you informed of our progress.

Our response will:

Clearly explain our findings.
Tell you what action we have taken or will take.
Let you know your right to escalate if you remain unsatisfied.

Not Satisfied? Escalate to the ICO

If you're not happy with how we've handled your complaint, or if we've failed to respond within the timeframes above, you have the right to complain directly to the UK's data protection regulator, the InformationCommissioner's Office (ICO).
How to complain to the ICO: https://ico.org.uk/for-organisations/how-to-deal-with-data-protection-complaints/

ICO Contact Details:

Website: https://ico.org.uk
Helpline: 0303 123 1113
Post: Information Commissioner's Office, WycliffeHouse, Water Lane, Wilmslow, Cheshire, SK9 5AF

* The ICO recommends that you raise your concern with theorganisation first before contacting them. We encourage you to do that with us- we're here to help.

Your Rights Under UK GDPR

As an individual, you have powerful rights when it comes to your personal data.
These include:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Ask us to correct inaccurate or incomplete data.
Right to Erasure: Ask us to delete your data in certain circumstances.
Right to Restriction: Ask us to limit how we use your data.
Right to Portability: Receive your data in a portable, machine-readable format.
Right to Object: Object to certain types of processing, including marketing.
Rights re: Automated Decisions: Not be subject to solely automated decisions that significantly affect you.

Related Policies & Resources

To fully understand how we protect your data, please also read AGS’:

Privacy Policy: https://www.automatedgovernancesystems.com/privacy-policy
Cookies Policy: https://www.automatedgovernancesystems.com/cookies-policy

Useful External Resources

ICO - How to deal with data protectioncomplaints: https://ico.org.uk/for-organisations/how-to-deal-with-data-protection-complaints/
ICO -Your data matters - individual rights: https://ico.org.uk/your-data-matters/
ICO - UK GDPR guidance for organisations: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/
Gov.uk - Data Protection Act 2018: https://www.legislation.gov.uk/ukpga/2018/12/contents/enacted

Questions?

If you have any questions about this policy or how AGS handles your personal data, don't hesitate to get in touch. We're always happyto help.
Email: enquiry@automatedgovernancesystems.com subject title “Data Protection Questions”.